FAQ — American Auto Locksmiths NE Florida

Question 1

What should I do if I'm locked out of my car?

Accepted Answer

Stay calm and stay safe — move away from traffic if you're on a roadside. Call us at (904) 579-6800 and we'll dispatch a technician to your location. Don't try to force entry yourself; it can damage your door, window seals, or lock mechanism and cost more to repair than the lockout service.

Question 2

How fast can you get to me?

Accepted Answer

Our average response time across Northeast Florida is approximately 30 minutes. Response time depends on your exact location and current demand. When you call, we give you an honest ETA — not a vague window.

Question 3

Do you come to parking lots, highways, and residential areas?

Accepted Answer

Yes. We serve all locations across Northeast Florida — parking lots, driveways, roadsides, shopping centers, and anywhere else you might be stranded. If you are on a highway shoulder, let us know so we can take appropriate safety precautions when we arrive.

Question 4

What if my key broke off inside the lock?

Accepted Answer

Broken key extraction is one of our most common services. We use professional extraction tools to remove the broken piece without damaging the lock cylinder. In most cases we can also cut you a new key on-site the same visit.

Question 5

Can you make a key if I have no key at all?

Accepted Answer

Yes. We can cut and program a new key from scratch using your vehicle's VIN and door lock code. This applies to most domestic and foreign vehicles. We carry key blanks and programming equipment on every truck.

Question 6

Can you program transponder and smart keys?

Accepted Answer

Yes. We program transponder keys, proximity (smart) keys, and key fobs for most makes and models. Transponder programming is done on-site — you do not need to go to a dealership.

Question 7

My car has push-button start. Can you still help?

Accepted Answer

Yes. Push-button start vehicles use proximity key fobs that we can program on-site for most makes and models. Call us with your year, make, and model and we can confirm before dispatching.

Question 8

Do you work on all vehicle makes and models?

Accepted Answer

We work on the vast majority of domestic and foreign vehicles — cars, trucks, SUVs, and vans. A small number of high-security or specialty vehicles may require dealer-only programming. If we cannot service your vehicle, we will tell you upfront.

Question 9

How much does a car lockout service cost?

Accepted Answer

Pricing depends on the service type, vehicle, and your location. We give you a firm quote before we start — no hidden fees, no bait-and-switch. Call us and we will quote you over the phone.

Question 10

Do you charge extra for nights, weekends, or holidays?

Accepted Answer

We are open every day from 8am to 7pm. We do not currently offer after-hours service outside those hours.

Question 11

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit and debit cards, and mobile payments. Payment is collected on-site after the job is complete.

Question 12

Will the price change after you arrive?

Accepted Answer

No. The price we quote is the price you pay. If we discover something unexpected on-site that changes the scope of work, we will tell you before proceeding — you are never obligated to continue.

Question 13

Accepted Answer

Question 14

Are you a local business or a national call center?

Accepted Answer

We are a locally owned and operated business based in Jacksonville, FL. When you call, you reach our team directly — not a national dispatch center that subcontracts to whoever is available.

Question 15

What areas do you serve?

Accepted Answer

We serve all of Northeast Florida, including Jacksonville, Jacksonville Beach, Neptune Beach, Atlantic Beach, Ponte Vedra Beach, St. Augustine, St. Johns County, Orange Park, Fleming Island, Middleburg, Fernandina Beach, Yulee, Callahan, Macclenny, and Green Cove Springs. If your area is not listed, call us — we may still be able to help.

Question 16

Do I need to show proof of ownership?

Accepted Answer

Yes. For security purposes, we ask for a valid photo ID and proof of vehicle ownership (registration or title) before performing any lockout or key service. This protects you and ensures we are only helping the rightful owner.

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Lockout Situations

Keys & Programming

Pricing & Payment

About the Service